The compliance layer purpose-built for Australian residential aged care. Track care minutes against AN-ACC targets, verify staff registrations via AHPRA, and generate ASAE 3000 evidence packs — all from documented care activities.
96 beds · Today's Compliance
Every feature exists to answer one question: can you prove the care you say you delivered?
Care minutes derived from payroll and roster data — the same source auditors verify. Live dashboard shows delivered vs AN-ACC weighted targets per resident, per shift, per quarter. Activity logs provide the documentary evidence behind the numbers.
Every clock-in verified against AHPRA's Practitioner Information Exchange. Division, registration type, conditions, and expiry confirmed in real-time with 24-hour alert monitoring.
Add hardware-level identity verification to your facility. Nurses tap an NFC fob to start their shift — no passwords, no delays. Pairs with Android tablets at point of care.
One-click generation of the complete evidence bundle auditors need. Immutable activity logs, AHPRA verification records, care plan completion data, and payroll triangulation — all exportable.
See daily subsidy per resident based on their AN-ACC class. Track NWAU weights, variable + BCT funding, and cost-to-funding ratio — the auditor's reasonableness test.
Connect directly to existing payroll and rostering systems — KeyPay, ClockOn, foundU, Xero, Humanforce, Deputy — or upload spreadsheets (Excel, CSV). Reconcile roster → payroll → documented care automatically.
Carepliance sits across every layer of care delivery — from staff registration to activity logging to audit-ready exports.
Staff registrations verified against AHPRA's PIE database. Division, conditions, endorsements, and expiry tracked automatically with 24-hour alert monitoring.
Care activities documented against individual residents in real-time. Clinical tasks, personal care, and custom objectives — all timestamped and audit-trailed. The evidence layer that proves payroll hours were genuine care delivery.
Per-resident care plan checklists with frequency tracking, completion rates, and trend analysis. Know which objectives are overdue before an auditor does.
Performance Statement, QFR data, government cross-reference reports, and funding reconciliation — generated from documented care, ready for ASAE 3000 review.
The six verification methods auditors use under ASAE 3000 — all covered by Carepliance.
Roster, payroll, and care delivery logs compared side-by-side with automated variance detection.
GPMS, ACFR, QFR, and Performance Statement figures reconciled against Carepliance data automatically.
SHA-256 hash chain, AHPRA PIE verification, NFC identity, GPS location, and change audit trails — all cryptographically linked.
AN-ACC weighted care minute targets per resident, with funding-to-cost reasonableness testing built in.
AHPRA PIE API integration verifies every practitioner at every clock-in. Expiry alerts, condition monitoring, and endorsement tracking.
Care plan objectives, frequency tracking, change history, and per-resident documentation — all auditable and exportable.
Carepliance is priced per bed, per month — so you only pay for the capacity you use. No lock-in contracts, cancel anytime.
Pricing scales with your facility size. Every plan includes the full platform — care minute tracking, AHPRA verification, care plan compliance, audit pack generation, and all reporting modules.
No credit card required · Free demo · Month-to-month billing
Verida Health was founded by a Registered Nurse with over eight years of frontline clinical experience. Carepliance wasn't born in a boardroom — it was born from watching facilities struggle with compliance paperwork that takes time away from residents.
Having lived the reality of care minute reporting, AHPRA compliance checks, and audit preparation firsthand, I've seen how much time facility managers and Directors of Nursing spend pulling data together from disconnected systems — time that should be spent on care. Carepliance exists to close that gap.
This is a nurse-led platform, built with a deep understanding of what happens on the floor and what auditors expect at the desk. The goal is simple: give aged care teams the tools to deliver quality care confidently, and the documentation to prove it.
All facility, resident, and staff data is stored onshore on secure Australian servers. Carepliance is built in compliance with the Australian Privacy Principles and the Aged Care Act 2024 data handling requirements. No data is transferred or processed offshore.
Built in Brisbane, for Australian aged care.
ASAE 3000 external audits are mandatory from 2026. See how Carepliance gets your facility audit-ready in weeks, not months.
Built by Verida Health · Brisbane, Australia
"Agreement" means these Terms of Service. "Carepliance" or "the Platform" means the Carepliance web application, mobile interfaces, APIs, and associated services. "Customer", "you", or "your" means the aged care provider or authorised representative who uses the Platform. "Verida Health", "we", "us", or "our" means Verida Health Pty Ltd (ABN 69 695 948 960). "Authorised Users" means the Customer's employees, contractors, and agents authorised to access the Platform. "Customer Data" means all data entered into or generated by the Platform by or on behalf of the Customer.
Carepliance is a compliance and care documentation platform designed for Australian residential aged care providers, assisting with care minute tracking, staff registration verification, care plan management, audit documentation, and regulatory reporting under the Aged Care Act 2024.
Carepliance is a documentation and compliance support tool only. It does not provide legal, financial, clinical, or regulatory advice. It does not guarantee compliance with any legislation, standard, or regulatory requirement. The Customer remains solely responsible for meeting all applicable legal and regulatory obligations.
To register, you must be an authorised representative of a registered aged care provider operating in Australia and at least 18 years of age. You are responsible for maintaining the confidentiality of all account credentials and for all actions taken by your Authorised Users. You must immediately notify us of any unauthorised access.
Fees are calculated on a per-bed, per-month basis as agreed between the Customer and Verida Health. All fees are in AUD and exclusive of GST unless stated. Fees are billed monthly in advance with payment due within 14 days. We may suspend access upon 7 days' written notice for payments overdue by more than 14 days. We may adjust fees with at least 60 days' written notice — you may terminate if you don't accept an increase. Fees are non-refundable except where required by Australian Consumer Law.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your Subscription Period for internal business purposes. You agree not to: sublicence or resell access; reverse engineer the Platform; introduce malware; attempt unauthorised access; use automated scraping tools; or misrepresent data including fabricating care records or staff credentials.
You are solely responsible for the accuracy and completeness of all Customer Data. The quality of compliance outputs depends entirely on the quality of inputs.
You retain all ownership rights in your Customer Data. We will not access, use, or disclose it except to provide the Platform, comply with law, or as permitted under this Agreement. All data is stored on secure servers within Australia — we do not transfer or process data offshore. Both parties agree to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for full details.
Upon termination, data is retained for 90 days for export, then securely deleted. In the event of a data breach, we will notify the Customer within 72 hours.
The Platform may integrate with AHPRA PIE, payroll systems (KeyPay, ClockOn, PayCat, foundU, Xero), and rostering platforms. These are subject to the respective third-party's terms. We are not responsible for their availability or accuracy. You are responsible for maintaining required third-party accounts.
The Platform, including all software, designs, trademarks (including the Carepliance name, logo, and shield icon), and documentation, is the exclusive property of Verida Health. Nothing in this Agreement transfers IP rights to the Customer. If you provide feedback or feature requests, you grant us a perpetual, royalty-free licence to use and incorporate that feedback.
We target 99.5% uptime measured monthly, excluding scheduled maintenance (notified 48 hours in advance where practicable). Support is provided via email during AEST/AEDT business hours (Mon–Fri, 8am–5pm, excluding QLD public holidays).
Carepliance does not guarantee that your facility will pass any audit, inspection, or regulatory assessment. To the maximum extent permitted by law, we exclude all liability for indirect, incidental, special, consequential, or punitive damages, including regulatory penalties or reputational damage. Our total aggregate liability is limited to the subscription fees paid in the 12 months preceding the claim. Nothing in this Agreement excludes consumer guarantees under the Australian Consumer Law.
You agree to indemnify Verida Health from claims arising out of your breach of these Terms, your use of the Platform, any inaccurate data entered by you, any breach of privacy legislation by you, or any third-party claim arising from your provision of aged care services.
You may terminate at any time with written notice, effective at the end of the current billing period. We may terminate immediately if you breach a material term and fail to remedy within 14 days, fail to pay within 30 days, become insolvent, or use the Platform to fabricate compliance records. Sections covering Data, IP, Liability, Indemnity, and Governing Law survive termination.
We may update these Terms with at least 30 days' written notice of material changes. Continued use constitutes acceptance. If you disagree, you may terminate your subscription.
This Agreement is governed by the laws of Queensland, Australia. Before commencing legal proceedings, the parties agree to attempt good faith negotiation, then mediation via the Resolution Institute. If unresolved after 60 days, either party may commence proceedings.
This Agreement constitutes the entire agreement between the parties. If any provision is invalid, it will be severed and the remainder continues in force. Neither party may assign this Agreement without consent (except Verida Health in connection with a merger or acquisition). Neither party is liable for force majeure events. Notices must be in writing to the registered email or to dylan@veridahealth.com.au.
Verida Health Pty Ltd
ABN 69 695 948 960
Email: dylan@veridahealth.com.au
Brisbane, Queensland, Australia
This policy applies to all personal information collected through the Carepliance platform, our website, and direct communications. It covers information about aged care residents, care staff, facility managers, and any other individuals whose personal information is processed. This policy should be read alongside our Terms of Service.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, room number, resident ID | Identification for care plan assignment and reporting |
| Care classification | AN-ACC class (1–13, 101–103), care needs | Individual care minute targets and funding reconciliation |
| Care records | Care plan objectives, activity logs, completion status | Documenting care delivery under the Aged Care Act 2024 |
| Health information | Care needs as reflected in AN-ACC classification and care plans | Ensuring plans reflect assessed needs |
| Leave and status | Leave dates, discharge dates, active/inactive | Occupied bed day calculations for QFR and Performance Statement |
We do not collect: Medicare numbers, Tax File Numbers, bank details, clinical notes, medical histories, pathology results, or medication charts.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Name, staff ID, NFC fob ID | Authentication and care activity attribution |
| AHPRA registration | Registration number, division, endorsements, conditions, expiry | Verifying registration under the Health Practitioner Regulation National Law |
| Employment | Staff type, grade, employee/agency, facility | Care minute attribution by classification |
| Shift data | Clock-in/out times, activities performed, duration | Care minute calculation and audit trail |
| Pay rates | Award classification, hourly rate (entered by facility manager) | Funding reconciliation and Performance Statement |
Account details (name, email, hashed password, role), facility information (name, address, beds, MM category), and usage data (login times, actions, exports) for authentication, compliance calculations, and security monitoring.
Standard analytics data (IP address, browser type, pages visited). We do not use this to identify individuals or for advertising.
We collect information: directly from Providers who enter data into the Platform; from care staff during authentication and shift recording; from AHPRA via the Practitioner Information Exchange (PIE) using registration numbers provided by the Provider; from integrated third-party systems (payroll, rostering) authorised by the Provider; and automatically through system logs. We do not collect information directly from aged care residents — all resident data is entered by the Provider.
We collect and use information to: provide the Platform's core functions; support regulatory compliance including Care Minutes Performance Statements, QFR, and GPMS submissions; prepare ASAE 3000 audit evidence; verify staff credentials via AHPRA PIE; calculate AN-ACC funding reconciliation; manage accounts and provide support; and comply with applicable laws. We will not use information for any other purpose without consent.
The Platform processes health information including AN-ACC classifications (which reflect assessed care needs), care plan objectives referencing health conditions, and care activity logs. We only collect sensitive information where: the individual or their representative has consented; it is required by Australian law (including the Aged Care Act 2024 and Health Practitioner Regulation National Law); or it is necessary to prevent a serious threat to life or health. The Provider is responsible for obtaining appropriate consents from residents.
We disclose personal information only: to the Provider (full access to their own facility data); to AHPRA (registration number queries via PIE — no resident data); to authorised third-party integrations (payroll/rostering with Provider consent); to government agencies where required by law (Aged Care Quality and Safety Commission, Department of Health and Aged Care, Services Australia, or court order); and to our Australian-based infrastructure providers under contractual data protection obligations.
We do not sell, rent, or commercially provide personal information to any third party. We do not disclose personal information for marketing purposes.
All personal information is stored on servers located within Australia. We do not transfer, store, or process personal information outside of Australia, including backups. Security measures include: TLS 1.2+ encryption in transit; AES-256 encryption at rest; role-based access controls; SHA-256 hash chain audit trails; regular security assessments; access logging; and secure deletion procedures. Infrastructure providers maintain SOC 2 Type II and/or ISO 27001 certifications with Australian-region data residency. Verida Health staff access to Customer Data is restricted, logged, and subject to confidentiality obligations.
We do not disclose personal information to overseas recipients. All processing occurs within Australia. If this ever changes, we will update this policy, notify Providers, and ensure overseas recipients are bound by obligations substantially similar to the APPs.
During an active subscription, all data is retained. Post-termination, data is retained for 90 days for export, then securely deleted from production systems. Backups are purged within a further 30 days. Providers should note that the Aged Care Act 2024 may require them to retain certain records for 7+ years — export data before your subscription ends. We may retain aggregated, de-identified statistical data that cannot identify any individual.
Providers can access, export, and correct all data within their account through the Platform. Individuals (residents, staff) may request access to their personal information by contacting us — we respond within 30 days. We may direct individuals to the Provider in the first instance. Individuals may request correction of inaccurate, incomplete, or misleading information. We will provide written reasons for any refusal of access.
The Platform supports Providers in meeting obligations under: the Aged Care Act 2024 (care records, care minutes documentation, GPMS reporting, Care Minutes Performance Statements); the Aged Care Quality and Safety Commission (we cooperate with lawful regulatory requests directed via the Provider); the Strengthened Aged Care Quality Standards (Standard 3 documentation of care delivery, workforce verification); and the Charter of Aged Care Rights (Right 5 — privacy and confidentiality).
PIE data is limited to AHPRA's public register under Section 225 of the Health Practitioner Regulation National Law Act 2009. It includes registration status, division, type, endorsements, conditions, and expiry. It is used solely for staff verification, cached with 24-hour refresh, and not disclosed to third parties. PIE query costs ($1/unique practitioner) are included in the subscription fee.
We comply with the NDB scheme under Part IIIC of the Privacy Act 1988. For eligible breaches: we assess whether serious harm is likely; notify the OAIC and affected individuals as required; notify the affected Provider within 72 hours; take steps to contain and mitigate; and maintain breach records. Given the sensitive nature of aged care data, we notify Providers of suspected breaches even while assessment is ongoing.
The Platform uses essential cookies only (authentication, session, security). No tracking or advertising cookies. Our website may use basic aggregated analytics that do not identify individuals. We do not use analytics services that transfer data outside Australia.
Contact our Privacy Officer at dylan@veridahealth.com.au. We acknowledge complaints within 7 days and respond substantively within 30 days. If unsatisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au · 1300 363 992
Aged Care Quality and Safety Commission
www.agedcarequality.gov.au · 1800 951 822
We may update this policy with at least 30 days' notice to Providers for material changes. The current version is always available on our website.
This policy has been prepared having regard to: Privacy Act 1988 (Cth) and APPs; Notifiable Data Breaches scheme; Aged Care Act 2024 (Cth); Aged Care Rules 2025; Aged Care Quality and Safety Commission Act 2018 (Cth); Health Practitioner Regulation National Law Act 2009; Charter of Aged Care Rights; Strengthened Aged Care Quality Standards; ASAE 3000 (December 2022).
Privacy Officer — Verida Health Pty Ltd
ABN 69 695 948 960
Email: dylan@veridahealth.com.au
Brisbane, Queensland, Australia
Last updated 11 March 2026. Version 1.0.